Physical card Sent & Activation Issues
Tevau Service
Last Update 17 days ago
Q: The physical card has no logistics information. Can it be used?
A: Cannot be used, you need to receive the card activation card to use it.
Q: The card display is in production. How long will it take to send out?
A：It is expected to be sent out and updated with logistics status within 7 working days. There may be delays during public holidays.
Q：How to check the Tracking Number on a physical card? How long does it take to get it?
A：If the card has been sent, you can check the logistics tracking number through the card page - Application Card Record;
It is expected to be sent within 7 working days, and the specific delivery time is subject to the logistics company;
Q：How to activate the physical card? Is it effective immediately?
A：There is an activation code at the bottom of the physical card box. Click Card received on the homepage, activate card - enter the activation code, and the card will take effect immediately after activation.
